You’re the one who helps team members and clients resolve issues and achieve maximum uptime.
Overview
You coordinate closely with your teammates to deliver the high-caliber service our clients need. You embody our cultural values internally and externally, too.
These are the responsibilities you own and the skills you contribute:
Responsibilities
- Manage ZenDesk inquiries proactively
- Review tickets from team members and clients, and triage efficiently
- Evaluate which requests require additional approvals. Seek approval for non-internal tickets.
- Provide clear updates on outstanding tickets
- Communicate skillfully with team members and external clients
Skills
- Great problem-solver and strategic planner
- Cool under pressure
- Can translate tech-speak into language non-techies can understand
- Dedicated, trustworthy team player
- Possess the discipline and integrity to deliver the goods from your remote location
Our culture
- Energetic, positive, connected environment
- Exceptional collection of finance and accounting talent
- Vibrant, growing company
- Inspirational, visionary clients making meaningful breakthroughs
- Start-up thrills, without the risk
- Boundless opportunities for learning and growth
To apply
Send resume and cover note to Heidi Green, Recruiting Director, at [email protected]